We carry out various tests on zips, including testing durability by zipping and unzipping 500 times.
Lightfastness is tested on many of our home textiles because they are often exposed to direct sunlight and can be bleached.
Towels are tested to ensure that they are sufficiently absorbent, drying the body quickly when used.
We perform around 40,000 chemicals tests per year to check that our products do not contain chemicals that may be harmful to health or the environment. Among other things, metal parts that may come into contact with skin are tested for nickel. We also check that the pH value is within an approved range. Read more about our chemicals management.
We have a procedure in place to ensure that products can be rapidly recalled, in the event that they fall short of our standards and reach our stores despite our well-developed system for quality assurance. If an unsafe product is identified, the quality department and production managers implement a global recall.
Sales are stopped immediately in all markets, and the relevant authorities are informed. Information is sent internally to colleagues and to customers, through channels such as newspaper adverts, the internet and signs in-store. Our quality department then analyses what caused the failure in order to prevent it from happening again.